Terugbetalingsbeleid
Return Policy — GlowGetter
You have 30 calendar days from the receipt of your order to exercise your right of withdrawal, without needing to provide a reason.
Conditions:
- The product must be unopened and in its original packaging
- Returns of opened personal hygiene products are not accepted (for health protection reasons)
How to start a return:
- Email us at glowgetter.support@gmail.com with your order number and reason for return
- We will send you return shipping instructions within 48 hours
- Once we receive the product, we process the refund within a maximum of 14 days to the original payment method
Final sale items: Opened hygiene products are not eligible for return under Art. 16(e) of Directive 2011/83/EU.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide justification. As with the above, the item must be in the same condition in which you received it, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card issuer may take some time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at glowgetter.support@gmail.com